Best Seller 
Shipping Policy for HCR‑VA
🚚 Overview
HCR‑VA ships automotive accessories, RV towing products, and towing equipment throughout the United States. We aim to process and ship orders quickly while ensuring products arrive safely and in excellent condition.
📦 Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- Processing times may be longer during peak seasons or for oversized items.
🚛 Shipping Methods
We use a combination of carriers depending on the size and weight of the product, including:
- Standard parcel carriers (UPS, FedEx, USPS)
- Freight carriers for oversized or heavy equipment
Shipping method is automatically selected based on product type and destination.
💲 Shipping Costs
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Oversized or freight‑shipped items may incur additional handling fees.
- Free shipping promotions (if offered) apply only to eligible items.
🏗️ Freight Deliveries (Large or Heavy Items)
Some towing equipment and RV components ship via freight. For these orders:
- The carrier may contact you to schedule delivery.
- Someone must be present to inspect and sign for the shipment.
- Any visible damage must be noted on the delivery receipt or the shipment should be refused.
- Failure to document freight damage may limit our ability to assist with replacements.
📍 Delivery Times
Estimated delivery times vary by location and shipping method. Most orders arrive within:
- 3–7 business days for standard shipments
- 5–10 business days for freight shipments
These are estimates and not guaranteed delivery dates.
❗ Lost or Delayed Shipments
If your order appears lost or significantly delayed, contact us at support@hcr-va.com and we will work with the carrier to resolve the issue.
📩 Contact
For shipping questions:
Email: support@hcr-va.com
Phone: 757‑317‑3786
Warranty Policy for HCR‑VA
🛠️ Overview
Many of the automotive and towing products we sell include manufacturer warranties. HCR‑VA honors all valid manufacturer warranty terms and will assist customers with warranty claims when applicable.
🏷️ Manufacturer Warranties
- Warranty coverage varies by brand and product type.
- Warranty terms (length, coverage, exclusions) are determined by the manufacturer.
- Proof of purchase is required for all warranty claims.
🔧 What Is Typically Covered
Depending on the manufacturer, warranties may cover:
- Defects in materials or workmanship
- Mechanical failures under normal use
- Structural defects in towing equipment
🚫 What Is Not Covered
Warranties generally do not cover:
- Damage caused by improper installation
- Misuse, neglect, or accidents
- Normal wear and tear
- Modifications or alterations
- Damage caused by towing loads beyond rated capacity
📝 Filing a Warranty Claim
To begin a warranty claim:
- Email support@hcr-va.com with your order number and a description of the issue.
- Include photos or videos if applicable.
- We will coordinate with the manufacturer and guide you through the next steps.
📦 Shipping for Warranty Claims
- Some manufacturers require the customer to ship the defective item for inspection.
- Shipping costs may or may not be covered depending on the manufacturer’s policy.
📩 Contact
Email: support@hcr-va.com
Phone: 757‑317‑3786
Privacy Policy for HCR‑VA
🔒 Overview
HCR‑VA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.hcr-va.com.
📘 Information We Collect
We may collect:
- Name, email, phone number, and shipping address
- Payment information (processed securely through third‑party providers)
- Order history and customer service interactions
- Website usage data (cookies, analytics)
🧾 How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Send order updates or promotional emails (you may opt out anytime)
🔐 How We Protect Your Information
We use industry‑standard security measures to protect your data, including encryption and secure payment processing.
🤝 Sharing Your Information
We may share your information with:
- Payment processors
- Shipping carriers
- Manufacturers for warranty claims
- Service providers who help operate our website
We do not sell customer information.
🍪 Cookies
Our website uses cookies to improve user experience and analyze site traffic.
🧒 Children’s Privacy
Our website is not intended for children under 13.
📩 Contact
For privacy questions:
Email: support@hcr-va.com
Phone: 757‑317‑3786
Shipping Policy for HCR‑VA
🚚 Overview
HCR‑VA ships automotive accessories, RV towing products, and towing equipment throughout the United States. We aim to process and ship orders quickly while ensuring products arrive safely and in excellent condition.
📦 Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- Processing times may be longer during peak seasons or for oversized items.
🚛 Shipping Methods
We use a combination of carriers depending on the size and weight of the product, including:
- Standard parcel carriers (UPS, FedEx, USPS)
- Freight carriers for oversized or heavy equipment
Shipping method is automatically selected based on product type and destination.
💲 Shipping Costs
- Shipping costs are calculated at checkout based on weight, size, and destination.
- Oversized or freight‑shipped items may incur additional handling fees.
- Free shipping promotions (if offered) apply only to eligible items.
🏗️ Freight Deliveries (Large or Heavy Items)
Some towing equipment and RV components ship via freight. For these orders:
- The carrier may contact you to schedule delivery.
- Someone must be present to inspect and sign for the shipment.
- Any visible damage must be noted on the delivery receipt or the shipment should be refused.
- Failure to document freight damage may limit our ability to assist with replacements.
📍 Delivery Times
Estimated delivery times vary by location and shipping method. Most orders arrive within:
- 3–7 business days for standard shipments
- 5–10 business days for freight shipments
These are estimates and not guaranteed delivery dates.
❗ Lost or Delayed Shipments
If your order appears lost or significantly delayed, contact us at support@hcr-va.com and we will work with the carrier to resolve the issue.
📩 Contact
For shipping questions:
Email: support@hcr-va.com
Phone: 757‑317‑3786
Warranty Policy for HCR‑VA
🛠️ Overview
Many of the automotive and towing products we sell include manufacturer warranties. HCR‑VA honors all valid manufacturer warranty terms and will assist customers with warranty claims when applicable.
🏷️ Manufacturer Warranties
- Warranty coverage varies by brand and product type.
- Warranty terms (length, coverage, exclusions) are determined by the manufacturer.
- Proof of purchase is required for all warranty claims.
🔧 What Is Typically Covered
Depending on the manufacturer, warranties may cover:
- Defects in materials or workmanship
- Mechanical failures under normal use
- Structural defects in towing equipment
🚫 What Is Not Covered
Warranties generally do not cover:
- Damage caused by improper installation
- Misuse, neglect, or accidents
- Normal wear and tear
- Modifications or alterations
- Damage caused by towing loads beyond rated capacity
📝 Filing a Warranty Claim
To begin a warranty claim:
- Email support@hcr-va.com with your order number and a description of the issue.
- Include photos or videos if applicable.
- We will coordinate with the manufacturer and guide you through the next steps.
📦 Shipping for Warranty Claims
- Some manufacturers require the customer to ship the defective item for inspection.
- Shipping costs may or may not be covered depending on the manufacturer’s policy.
📩 Contact
Email: support@hcr-va.com
Phone: 757‑317‑3786
Privacy Policy for HCR‑VA
(This is a standard, compliant, business‑friendly privacy policy. If you want a more legally dense version, I can create that too.)
🔒 Overview
HCR‑VA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.hcr-va.com.
📘 Information We Collect
We may collect:
- Name, email, phone number, and shipping address
- Payment information (processed securely through third‑party providers)
- Order history and customer service interactions
- Website usage data (cookies, analytics)
🧾 How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve our website and services
- Send order updates or promotional emails (you may opt out anytime)
🔐 How We Protect Your Information
We use industry‑standard security measures to protect your data, including encryption and secure payment processing.
🤝 Sharing Your Information
We may share your information with:
- Payment processors
- Shipping carriers
- Manufacturers for warranty claims
- Service providers who help operate our website
We do not sell customer information.
🍪 Cookies
Our website uses cookies to improve user experience and analyze site traffic.
🧒 Children’s Privacy
Our website is not intended for children under 13.
📩 Contact
For privacy questions:
Email: support@hcr-va.com
Phone: 757‑317‑3786
Terms & Conditions for HCR‑VA
- Introduction
Welcome to HCR‑VA. By accessing or using www.hcr-va.com, you agree to these Terms & Conditions. Please read them carefully. If you do not agree, you should not use our website or purchase our products.
- Use of the Website
You agree to use our website for lawful purposes only. You may not:
- Interfere with website functionality
- Attempt to access restricted areas
- Use the site to engage in fraudulent or harmful activity
- Product Information
We strive to provide accurate product descriptions, specifications, and images. However:
- Actual product appearance may vary
- Specifications may change without notice
- Fitment information is provided as guidance and may require professional verification
HCR‑VA is not responsible for incorrect installation or misuse of products.
- Pricing & Availability
- Prices are subject to change without notice
- Product availability is not guaranteed
- In the event of a pricing error, we reserve the right to cancel or adjust orders
- Orders & Payments
We accept major payment methods through secure third‑party processors. By placing an order, you confirm that:
- You are authorized to use the payment method
- All information provided is accurate
Orders may be canceled if fraudulent activity is suspected.
- Shipping & Delivery
Shipping times are estimates and not guaranteed. Once an order is shipped:
- Risk of loss transfers to the customer
- Customers must inspect freight deliveries upon arrival
- Shipping damage must be reported immediately to the carrier
Full details are available in our Shipping Policy.
- Returns & Refunds
Returns are accepted within 15 days under the conditions outlined in our Return & Refund Policy. Items must be unused, in original packaging, and in resellable condition.
- Warranty
Most products include manufacturer warranties. Warranty terms vary by brand. HCR‑VA facilitates warranty claims but does not provide independent warranties unless explicitly stated.
- Limitation of Liability
HCR‑VA is not liable for:
- Improper installation
- Misuse of towing equipment
- Damage caused by exceeding towing capacity
- Personal injury or property damage resulting from unsafe use
Your use of automotive and towing equipment is at your own risk.
- Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia.
- Contact
Email: support@hcr-va.com
Phone: 757‑317‑3786
Cancellation Policy for HCR‑VA
Order Cancellations
Orders may be canceled before they are shipped. To request cancellation:
- Email support@hcr-va.com immediately
- Include your order number
If the order has already shipped, it cannot be canceled and must follow the Return & Refund Policy.
Custom or Special‑Order Items
Some items (such as custom towing components or special‑order parts) may not be eligible for cancellation once processing begins.
Refused Shipments
If a shipment is refused without prior authorization:
- Return shipping fees will be deducted from the refund
- Freight shipments may incur additional carrier fees
Contact
Email: support@hcr-va.com
Phone: 757‑317‑3786
Automotive & Towing Safety Disclaimer for HCR‑VA
General Safety Notice
Automotive accessories, towing equipment, and RV towing products must be installed and used correctly to ensure safety. By purchasing from HCR‑VA, you acknowledge and agree to the following:
Installation Disclaimer
- Products should be installed by a qualified professional
- Improper installation can result in equipment failure, vehicle damage, or personal injury
- HCR‑VA is not responsible for damage caused by incorrect installation
Towing Capacity & Usage
- Always follow your vehicle manufacturer’s towing ratings
- Never exceed the Gross Trailer Weight (GTW) or Tongue Weight (TW) limits
- Improper towing practices can cause severe accidents or equipment failure
HCR‑VA is not liable for damage or injury resulting from towing beyond rated capacity.
Product Modifications
Modifying towing equipment or automotive components may void warranties and create unsafe conditions. Use products only as intended.
Assumption of Risk
By using towing or automotive equipment purchased from HCR‑VA, you assume all risks associated with:
- Vehicle operation
- Towing loads
- Installation and maintenance
- Road conditions and driving behavior
Contact
Email: support@hcr-va.com
Phone: 757‑317‑3786
Safety & Installation Guide for HCR‑VA
🔧 Overview
Proper installation and safe operation of automotive and towing equipment are essential for performance and safety. This guide provides general safety practices for products sold by HCR‑VA.
🛠️ Professional Installation Recommended
- Many towing and automotive components require mechanical expertise.
- We strongly recommend installation by a certified mechanic or RV/towing specialist.
- Incorrect installation may cause equipment failure, vehicle damage, or personal injury.
📘 Before Installation
- Read all manufacturer instructions thoroughly.
- Verify compatibility with your vehicle’s make, model, and towing capacity.
- Inspect all parts for damage before installation.
- Ensure you have the correct tools and hardware.
🔩 During Installation
- Follow torque specifications exactly.
- Do not modify or alter components.
- Use only manufacturer‑approved hardware.
- Double‑check all connections, bolts, and safety pins.
🚙 After Installation
- Test the equipment at low speed before towing or hauling.
- Re‑torque bolts after the first 50–100 miles of use.
- Inspect towing equipment regularly for wear, rust, or damage.
⚠️ Safety Warnings
- Never exceed your vehicle’s towing capacity.
- Always use safety chains, breakaway cables, and proper hitching techniques.
- Replace worn or damaged components immediately.
- Do not tow with improperly balanced loads.
📩 Questions?
Email: support@hcr-va.com
Phone: 757‑317‑3786
Fitment Guarantee Policy for HCR‑VA
✔️ Our Fitment Promise
We want you to receive products that fit your vehicle correctly. Our Fitment Guarantee applies to select products where vehicle compatibility is clearly stated.
🚗 What’s Covered
- Products advertised as fitting a specific vehicle year, make, and model
- Incorrect fitment due to inaccurate listing information
- Manufacturer‑verified compatibility errors
If the product does not fit as advertised, we will assist with a return or exchange.
🚫 What’s Not Covered
- Items purchased without checking fitment details
- Products installed incorrectly
- Fitment issues caused by aftermarket modifications
- Universal‑fit items
📝 How to Claim
Email support@hcr-va.com with:
- Your order number
- Vehicle year, make, and model
- Photos showing the fitment issue
We’ll review the information and provide next steps.
Freight Delivery Instructions for HCR‑VA Customers
🚛 Important Information for Heavy or Oversized Shipments
Some towing equipment and RV components ship via freight. To protect your purchase, please follow these steps carefully.
📅 Scheduling Delivery
- The freight carrier may contact you to arrange a delivery appointment.
- Someone must be present to inspect and sign for the shipment.
📦 Inspecting Your Shipment
Before signing:
- Inspect the exterior packaging for dents, tears, holes, or crushed areas.
- Open the package if damage is suspected.
- Take photos of any visible damage.
❗ If Damage Is Found
You must do one of the following:
- Note the damage clearly on the delivery receipt before signing, or
- Refuse the shipment entirely
Failure to document damage may prevent us from filing a claim with the carrier.
📩 After Delivery
If you refused the shipment or noted damage:
- Email support@hcr-va.com within 2 days
- Include photos and your order number
We will assist with replacements or next steps.
FAQ Page for HCR‑VA
❓ Frequently Asked Questions
- What products do you sell?
We specialize in automotive accessories, RV towing equipment, and towing hardware for trucks, SUVs, and RVs.
- How long does shipping take?
Most orders arrive within 3–7 business days. Freight shipments may take 5–10 business days.
- Do you offer warranties?
Yes. Most products include a manufacturer warranty. We assist with warranty claims.
- What is your return window?
Returns are accepted within 15 days of delivery for unused items in original packaging.
- What if my order arrives damaged?
You must notify us within 2 days.
For freight shipments, damage must be noted on the delivery receipt or the shipment should be refused.
- Do you offer installation services?
Yes we offer installation on all the products we sell in our shop located in Chesapeake, VA, if you outside of our area we can help you locate a qualified technician and assist with some phone support.
- How do I contact customer support?
Email: support@hcr-va.com
Phone: 757‑317‑3786
If you want, I can also help you:
- Turn all of these into a single combined policy manual
- Write a “Welcome to HCR‑VA” About Us page
- Create product category descriptions for your website
- Build homepage copy that sells your brand
Just tell me what direction you want to go next.
